Supply chain macro in a firm

 The macro process of supply chains in a firm:

1. Customer relationship management (CRM)

e.g., market, price, sell, call center, and order management system.


2. Internal supply chain management (ISCM)

e.g., strategic demand, supply planning, fulfillment, and field service.


3. Supplier relationship management (SRM)

e.g., source, negotiate, buy, and supply collaboration.



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